Support agent should see all their assigned conversation, although they are not in the team.
If a conversation is automatically assigned to a team, and you will forward a conversation to a support agent who is not a member of this team, they can't view the conversation.
For example, the chatbot forwards the conversation to the sales team, but someone in the sales team notices it's a support question. The sales member forwards the conversation to a support agent. The support agent can't see the conversation.
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