Create a tag manager
Create the possibility to add and remove tags from the tag list. Also the possibility to disable the existing/pre-defined tags. And the possibility to define the order in which te tags are presented in the tag list.
Show a pop-up in the Watermelon platform when there is a new unassigned conversation
To make it more clear that there is a new conversation that needs to be picked up, you would like to get a pop-up / clear indication that there is a conversation to be picked up. Right now the notifications get lost in the many browser notifications that are already received.
Exclude data from calendar
The option to exclude data from the calendar module. Right now, people can select any date, including weekends and holidays. We would like the option to exclude certain data from the calendar, so customers can't select those any more.
Feature enhancement: It would be nice if you could change a language IN a conversation instead of recreating the entire chatbot.
Search for text in conversations
The ability to search for specific text or keywords within conversations.
Sending out of office message directly after forwarding conversation.
When a customer is forwarded to an employee outside office hours (after clicking on a button where the conversation is forwarded to a team or employee), the customer needs to send a message first before the out-of-office message is send. It would be nice if the message would be sent directly after de chat is forwarded to an employee.
Alphabetic overview conversations
We are missing a clear overview in the "Conversaties" page. We would like to see a option to sort/filter on alphabetic topic names. To give more overview we gave all our conversations a number. As you can see we don't have a clear view.
'undo' button when archiving unintentionally
When you accidentally hit archive the option to undo this action so you can still see it in your overview and assign an agent.