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Feature requests

Under Review

1

Chatbot won't recognize mismatch, when a conversation flow is on test

2

Images added to the mail body aren't loading in Watermelon

2

Wrong amount of connected channels is shown

1

Save button doesn't show when typing first time in notes

2

Multiple choice button doesn't work

1

New agents cannot login

5

Chatbot does not forward questions if it does not know the answer

1

Text shown on wrong side of the chat

2

Unable to open conversationflow after changing

1

Forwarded to team not visible in archived conversations.

1

Conversation is not forwarded to a team.

1

Time of receiving message does not correspond with actual time

1

Unable to change agent mail

4

Conversation not visible

2

Clear overview of wich emails you already opened

Feature requests

1

Overview sent/received media in Whatsapp conversations

Feature requests

1

Assign an email to yourself

Feature requests

4

Support agent should see all their assigned conversation, although they are not in the team.

Feature requests

2

Connect multiple Facebook accounts

Feature requests

3

Wrong order of chats

2

Facebook no longer connected after few months

2

Hyperlink in Whatsapp shows wrong text

1

Chatbot shows old flow on Whatsapp

1

Unable to forward a conversation to the first team in drop down list.

3

Train chatbot doesn't work

Planned

6

Chaticon does not appear when in incognito mode.

2

Disable Out of Office Message Whatsapp

Feature requests

2

Choose which data you can delete when setting up GDPR in Watermelon

Feature requests

1

Feature requests

4

Chat quick responses

Feature requests

2

Change out of office message automatically when time changes to summertime

Feature requests

8

Show out of office once instead of after every message

Feature requests

5

See the status of an agent

Feature requests

12

Webhook module in the chatbot builder

Feature requests

9

Typing indication for website widget

Feature requests

10

A new design for the chat widget

Feature requests

2

Deleting all contacts loading state

2

Typing indication doesn't show without welcome message

1

When a mail is archived and you reply to this from Watermelon, you need to refresh to see the reply in the conversation overview

7

Deleting a multiple choice button deletes all other actions from other buttons

1

Deactivated agent remain in the team they were added to

2

Sudden restart of conversation by chatbot

In Progress

3

Remove Facebook button

1

Conversations are not visible in Ios app

1

Clickable scroll bar in the conversation flow overview

2

App doesn't show the conversation properly

6

Red dotted line doesn't appear when conversation flow is built wrong

1

By upgrading a license in the platform for an organisation which are not established in the Netherlands the VAT is still added in Stripe.

1

Payment method will show after refresh in subscription settings

1

Discount code shows the wrong amount of money when upgrading

1

Amount of data in conversation export does not correlate with what is total amount of conversations.

2

Different sorting of chats, in conversation overview.

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